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AOL Wins Instant Messaging Patent
Tech Web: Click Here for Story... read more »
Oracle May Need More Than Cost Savings to Unseat Exchange
Information Week: Click Here for Story... read more »
Toward a More Secure 2003
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Corporate Email Issues: About the Survey
Ferris Research surveyed email administrators and email end users in March 2002 to uncover and quantify the current major email-related problems and issues they encounter.... read more »
The Total Cost of Ownership of Lotus Notes/Domino
This report is written for messaging managers. It reviews the essential cost elements for a messaging system, based on the Ferris Research TCO Model.... read more »
The Outlook for Human Business Communications
In this paper, we try to predict the shape of business communications systems as they might develop over the coming decade. ... read more »
The Total Cost of Ownership of Microsoft Exchange
This report is written for messaging managers. It reviews the essential cost elements for a messaging system, based on the Ferris Research TCO Model.... read more »
Enterprise Voice Telephony Alternatives: Part I, Technology Tutorial
Telephony needs at medium and large enterprises have traditionally been solved by building a private telephone network. A connection to the public telephone network provided inter-enterprise telephony support. Two new technologies are challenging this approach: Voice-over-IP, which involves routing voice calls over Internet-type networks; and cellular wireless telephony.... read more »
Enterprise Voice Telephony Alternatives: Part II, Business Implications
This market analysis report outlines the benefits to enterprises from embracing Voice-over-IP (VoIP) and private cellular wireless networks instead of traditional PBX networks.... read more »
Microsoft Exchange Titanium and Microsoft Outlook 11
This paper reviews the major changes in Titanium and Outlook, outlines the benefits for customers, and assesses both products. It concludes with deployment advice for customers of Exchange 2000, Exchange 5.5, and non-Exchange shops.... read more »
MEC 2002: Putting Microsoft’s Messaging Plans in Context
This report presents our in-depth coverage of MEC, including a description of what Microsoft announced regarding the next versions of Exchange, Outlook, and the Greenwich platform for real-time communications.... read more »
Instant Messaging & Presence: Vendor Success Criteria
This IM Vendor Success Criteria paper distills our analysis of the future of the instant messaging market, providing actionable advice on product and business strategy to IM vendors.... read more »
The Cost of Notes, Exchange, and Samsung Contact
This white paper is designed to help messaging managers determine the cost of their Microsoft Exchange, IBM Notes/Domino, or Samsung Contact systems; and to identify ways to reduce these costs.... read more »
The Cost of Email-Borne Viruses (2002)
Viruses normally arrive by email, and create major disruption. However, quantifying the costs is difficult. Three corporate messaging managers discuss their views on the total cost of viruses to their organization. They also describe their environment and anti-virus solutions used, and share tips on how to minimize the damage caused by viruses. Speakers The speakers... read more »
Instant Messaging: Customer Issues
This paper reports on customer issues related to instant messaging (IM) technology, with emphasis in three areas: pricing, selection criteria, and purchasing plans.... read more »
The Email Archiving Market: 2002-2007
In this paper we examine today’s EA market and profile its installed base and revenues. Then we project the adoption rate and revenues for 2002-2004, and discuss the overall market opportunity for EA vendors from the present day to 2007. ... read more »
Liverpool: I Wanna Hold Your Spam
Wired News: Click Here for Story... read more »
Desktop Conferencing: Tutorial, Key Trends, High-Value Apps, Leading Vendors
This report provides a tutorial on the various technologies, and discusses key product trends, applications the technology enables, and key vendors. ... read more »
New Options for Voice Telephony in the Enterprise (2002)
In this teleconference we discuss primary changes in enterprise telephony.... read more »
The Cost of Migrating From Microsoft Exchange v5.5 to v2000
This report explains the major cost elements involved and how to calculate the costs of a given migration. It includes a spreadsheet that readers can use to develop their own analysis. ... read more »
Instant Messaging: Vendor and Service Provider Survey
In this report, we discuss IM vendor landscape along with a survey of leading IM vendors and service providers, with an analysis of their products, target market, competitors, key strengths, pricing, and future plans.... read more »
Key Trends in Desktop Conferencing
The proliferation of desktop conferencing applications–instant messaging, Web meetings, team workspaces, application and document sharing, whiteboarding, voice-over-IP, and desktop video conferencing, among others–makes this a complex and extremely useful area. In this teleconference we look at the key trends of the technology.... read more »
The Future of SMS on Mobile Phones
In this paper, we examine SMS and analyze how it is likely to evolve over the next few years.... read more »
Microsoft Exchange’s Mobile Connectivity Strategy
This research note profiles the changes to Mobile Information Server 2002, and analyzes what the changes mean for organizations, carriers, and competing wireless server providers.... read more »
The Cost Savings of Upgrading to Notes/Domino 6: Interim Report
This paper explains how to calculate the cost of a Notes 5 system. It includes a spreadsheet that readers can use. We review features of Notes 6 that are likely to introduce cost savings. Our assessment of the cost savings features is preliminary. At the time of writing, the software had not been released and... read more »
Email Archiving Survey, September 2001
This tutorial provides an analysis and overview of the IM and presence market.... read more »