This report is written for messaging managers. It reviews the essential cost elements for a messaging system, based on the Ferris Research TCO Model.... read more »
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Enterprise Voice Telephony Alternatives: Part I, Technology Tutorial
Telephony needs at medium and large enterprises have traditionally been solved by building a private telephone network. A connection to the public telephone network provided inter-enterprise telephony support. Two new technologies are challenging this approach: Voice-over-IP, which involves routing voice calls over Internet-type networks; and cellular wireless telephony.... read more »
Enterprise Voice Telephony Alternatives: Part II, Business Implications
This market analysis report outlines the benefits to enterprises from embracing Voice-over-IP (VoIP) and private cellular wireless networks instead of traditional PBX networks.... read more »
Microsoft Exchange Titanium and Microsoft Outlook 11
This paper reviews the major changes in Titanium and Outlook, outlines the benefits for customers, and assesses both products. It concludes with deployment advice for customers of Exchange 2000, Exchange 5.5, and non-Exchange shops.... read more »
MEC 2002: Putting Microsoft’s Messaging Plans in Context
This report presents our in-depth coverage of MEC, including a description of what Microsoft announced regarding the next versions of Exchange, Outlook, and the Greenwich platform for real-time communications.... read more »