The Problem of Email Interruptions

Email is very disruptive. The problem's being aggravated by always-on mobile devices. How frequent are the interruptions, and what can be done? 

Number of Interruptions per Workday

The typical business email user today is interrupted about six to eight times per hour. Two research studies support this:

  • A survey of 800 knowledge workers conducted by Pitney Bowes found that a      knowledge worker experiences at least six interruptions per hour.
  • A report by Boulder County Business found that, on an average, an American is interrupted about nine times an hour. And a manager, on average, is interrupted seven to eight times per hour.

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Author: Ashish Gupta

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