5 Initial Stages of Business IM Growth

How does the business user’s experience of instant messaging evolve?

  • First, you’re unsure whether having your presence information constantly available to others will reveal too much about your business and private life; and you worry that colleagues’ privacy will be imposed upon
  • Next, presence and IM become transparent, a normal and unselfconscious part of life
  • Next, IM becomes disruptive when you don’t want to be interrupted
  • Next, you start to turn off IM
  • Next (still to come), you get more selective in your use of access controls

We’re still in the early stages of IM use. Presumeably experience will evolve in additional ways.

Author: David Ferris

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