Internal Wikis Go Mainstream by 2010

Wikis are a terrific way to build a knowledge base. Users can contribute and edit entries. The knowledge base grows organically. As Wikipedia has proved, the content can have levels of accuracy that compare with far more rigorous approaches. Many organizations will build a shared repository of information about the organization. By 2010, wikis will be the natural vehicle for such “internal wikipedias.”

These “wikipedias-inside” will be used throughout the organization to document internal language, like commonly used code words or acronyms. They will also be used by smaller teams, such as:

  • HR or finance, documenting corporate policies/procedures
  • Sales and marketing, tracking competitive intelligence, market research, RFI/RFP responses, or information about key partners/suppliers/vendors
  • Support staff accessing a knowledge base to diagnose and solve customer problems

For a good example of a wiki solution, check out Socialtext. This is a leading commercial offering, and important differentiating features of the Socialtext solution include:

  • User-friendly editing tools
  • User access controls
  • Offline use

David Ferris

One Comment

  1. Sutithi
    Posted June 21, 2007 at 3:10 AM | Permalink

    Hi David,

    While wikis are extremely convenient tools for internal knowledge managent and collboration within an enterprise, how well do you think they take care of sensitive information? An organization would most likely want to keep the content on their wiki secure. Does SocialText or any other Wiki tool allow this? How safe is the content?

  2. Posted June 10, 2008 at 4:35 PM | Permalink

    @Sutithi

    Enterprise wikis usually do handle authentication and access rights. A good example is XWiki (http://www.xwiki.org/) which allows access rights to be defined on the wiki, space and document level.

  3. Posted June 10, 2008 at 4:57 PM | Permalink

    Sergiu–I agree-David

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