Ferris Research partnered with Computerworld to conduct a Web-based survey about the messaging concerns and priorities of CIOs and other high-level (VP and above) corporate managers. Managers were asked to rank their levels of concern about 26 issues, ranging from TCO improvements and telephony integration, to encrypted email and instant messaging connectivity.
This report documents and assesses the results. It’s an invaluable way to determine messaging issues that CIO’s care about, and issues they are indifferent to. Specifically, managers were asked to rank their concerns about 26 issues:
- Calendar Access From Wireless Handhelds
- Cutting Cost of Messaging
- DoS Attacks
- Email Access From Wireless Handhelds
- Implementing External Encrypted Email
- Implementing Instant Messaging with Outsiders
- Implementing Internal Encrypted Email
- Implementing Internal Instant Messaging
- Instant Messaging Access From Wireless Handhelds
- Message Store Size
- Messaging Server Consolidation
- Messaging Technical Support at Remote Offices
- Microsoft Office Pricing
- Migrating Between Email Packages
- Moving Servers to Linux
- Regulatory Compliance: Archiving
- Regulatory Compliance: Privacy
- Software License Mgmt.
- Spam Control
- Technical Support for Messaging at Remote Offices
- Telephony Integration With Messaging
- Telephony Integration With IT
- Too Much Downtime
- Upgrading to Later Email Version
- Using Mainframe as Messaging Server
- Virus Control
These responses were then analyzed according to respondents’ email system, industry sector, and organization size.
Important Questions Addressed by This Report Include:
- What are CIOs sufficiently concerned about, that they’re prepared to spend money on?
- For what projects are messaging managers likely to receive a sympathetic ear?
- What messaging investments are likely to be hard sells to management?
- To what extent will Linux or mainframe servers be significant for messaging?
- What user chargeback fees are typical?
- How important is it to cut TCO of messaging?
- To what extent are organizations migrating away from their current email systems?
Table of Contents
CIO Messaging Concerns and Priorities
About the Sample and the Survey
____Who Was Invited To Participate
____Respondents and Rejected Responses
____Roles and Job Titles
____Organization Size and Number of Employees
____Industry Sectors and Types of Business
____Respondents’ Email Systems
____Countries Covered
__How Respondents Scored Issues
__How To Interpret the Results
____Shortcomings of the Study
____A Word on Averages
Main Findings and Conclusions
____Ranking Messaging Concerns by Order of Priority
____Financial Issues
__Issues of Major Concern
____Virus Control
____Spam
____DoS Attacks Are of Growing Concern
____Regulatory Compliance Is a Major Concern
____Microsoft’s Licensing Is a Major Concern
____Voice Integration Will Become More Important
__Issues of Minor Concern
____Migration to Other Email Systems Is of Minor Concern
____Instant Messaging is of Minor Concern
____Migrating to Linux is of Minor Concern
Appendix I: CIO Concerns, by Topic
__Spam Control
__Regulatory Compliance, To Ensure Privacy
__Archiving for Regulatory Compliance
__Upgrading to a Later Version of an Email Package
__Migrating From One Mail Package to Another
__Too Much Downtime/Insufficient Email System Availability
__Server Consolidation
__Virus Control
__Technical Support for Messaging System at Remote Offices
__Email Denial-of-Service Attacks
__Software License Management
__Microsoft Office Pricing
__Implementing Instant Messaging – External
__Implementing Instant Messaging – Internal
__Implementing Encrypted Email – Internal
__Implementing Encrypted Email – External
__Email Access From Wireless Handheld Devices
__Instant Messaging Access From Wireless Handheld Devices
__Calendar Access From Wireless Handheld Devices
__Moving Servers to Linux
__Integration of Telephony Support With IT Operations
__Message Store Size
__Telephony Integration
__Using Mainframes for Messaging
__Technical Support for Remote Offices
__Cutting the Costs of the Messaging Service
Appendix II: Survey Instrument
Table of
Figures
Figure 1: Respondents’ Job Responsibilities
Figure 2: Respondents’ Organization Sizes (Chart)
Figure 3: Respondents’ Organization Sizes (Table)
Figure 4: Respondents’ Type of Business
Figure 5: Respondents’ Email Systems
Figure 6: Levels of Concern
Figure 7: Overview of Messaging Concerns
Figure 8: Cutting Costs of Messaging Services, by % Reporting
Figure 9: Virus Control, by % Reporting
Figure 10: Migrating Between Email Packages, by % Reporting
Figure 11: Spam Control, by % Reporting
Figure 12: Spam Control, by Organization Size
Figure 13: Spam Control, by Mail System
Figure 12: Compliance To Ensure Privacy, by % Reporting
Figure 13: Compliance To Ensure Privacy, by Organization Size
Figure 14: Compliance To Ensure Privacy, by Mail System
Figure 15: Compliance To Ensure Privacy, by Sector
Figure 16: Archiving for Regulatory Compliance, by % Reporting
Figure 17: Archiving for Regulatory Compliance, by Organization Size
Figure 18: Archiving for Regulatory Compliance, by Mail System
Figure 19: Archiving for Regulatory Compliance, by Sector
Figure 20: Upgrading Email Package Version, by % Reporting
Figure 21: Upgrading Email Package Version, by Organization Size
Figure 22: Upgrading Email Package Version, by Mail System
Figure 23: Migrating Between Email Packages, by % Reporting
Figure 24: Migrating Between Email Packages, by Organization Size
Figure 25: Migrating Between Email Packages, by Mail System
Figure 26: Insufficient Email System Availability, by % Reporting
Figure 27: Insufficient Email System Availability, by Organization Size
Figure 28: Insufficient Email System Availability, by Mail System
Figure 29: Server Consolidation, by % Reporting
Figure 30: Server Consolidation, by Organization Size
Figure 31: Server Consolidation, by Mail System
Figure 32: Virus Control, by % Reporting
Figure 33: Virus Control, by Organization Size
Figure 34: Virus Control, by Mail System
Figure 35: Tech. Support at Remote Offices, by % Reporting
Figure 36: Tech. Support at Remote Offices, by Organization Size
Figure 37: Tech. Support at Remote Offices, by Mail System
Figure 38: Email Denial-of-Service Attacks, by % Reporting
Figure 39: Email Denial-of-Service Attacks, by Organization Size
Figure 40: Email Denial-of-Service Attacks, by Mail System
Figure 41: Software License Management, by % Reporting
Figure 42: Software License Management, by Organization Size
Figure 43: Software License Management, by Mail System
Figure 44: Microsoft Office Pricing, by % Reporting
Figure 45: Microsoft Office Pricing, by Organization Size
Figure 46: Microsoft Office Pricing, by Mail System
Figure 47: Instant Messaging – External, by % Reporting
Figure 48: Instant Messaging – External, by Organization Size
Figure 49: Instant Messaging – External, by Mail System
Figure 50: Instant Messaging – Internal, by % Reporting
Figure 51: Instant Messaging – Internal, by Organization Size
Figure 52: Instant Messaging – Internal, by Mail System
Figure 53: Instant Messaging – Internal, by Sector
Figure 54: Encrypted Email – Internal, by % Reporting
Figure 55: Encrypted Email – Internal, by Organization Size
Figure 56: Encrypted Email – Internal, by Mail System
Figure 57: Encrypted Email – Internal, by Sector
Figure 58: Encrypted Email – External, by % Reporting
Figure 59: Encrypted Email – External, by Organization Size
Figure 60: Encrypted Email – External, by Mail System
Figure 61: Encrypted Email – External, by Sector
Figure 62: Email via Wireless Devices, by % Reporting
Figure 63: Email via Wireless Devices, by Organization Size
Figure 64: Email via Wireless Devices, by Mail System
Figure 65: IM via Wireless Devices, by % Reporting
Figure 66: IM via Wireless Handheld Devices, by Organization Size
Figure 67: IM via Wireless Handheld Devices, by Mail System
Figure 68: Calendaring via Wireless Devices, by % Reporting
Figure 69: Calendaring via Wireless Devices, by Organization Size
Figure 70: Calendaring via Wireless Devices, by Mail System
Figure 71: Moving Servers to Linux, by % Reporting
Figure 72: Moving Servers to Linux, by Organization Size
Figure 73: Moving Servers to Linux, by Mail System
Figure 74: Integration of Telephony Support, by % Reporting
Figure 75: Integration of Telephony Support, by Organization Size
Figure 76: Integration of Telephony Support, by Mail System
Figure 77: Message Store Size, by % Reporting
Figure 78: Message Store Size, by Organization Size
Figure 79: Message Store Size, by Mail System
Figure 80: Telephony Integration, by % Reporting
Figure 81: Telephony Integration, by Organization Size
Figure 82: Telephony Integration, by Mail System
Figure 83: Using Mainframes for Messaging, by % Reporting
Figure 84: Using Mainframes for Messaging, by Organization Size
Figure 85: Using Mainframes for Messaging, by Mail System
Figure 86: Tech. Support for Remote Offices, by % Reporting
Figure 87: Tech. Support for Remote Offices, by Organization Size
Figure 88: Tech. Support for Remote Offices, by Mail System
Figure 89: Tech. Support for Remote Offices, by Sector
Figure 90: Cutting the Costs of Messaging, by % Reporting
Figure 91: Cutting the Costs of Messaging, by Organization Size
Figure 92: Cutting the Costs of Messaging, by Mail System