LiveOffice Wants Frustrated On-Prem Archiving Customers

LiveOffice announced its Troubled Archive Relief Program (TARP) on November 4, which provides a “bailout” option for customers dissatisfied with their on-premises archiving solutions.

We frequently hear of customers using on-premises archiving solutions who have had issues in their deployments, been frustrated by high-impact or frequent index corruption issues, or are not getting the value they expected out of archives that just lock emails away without exposing the intellectual property they contain for reuse. This move is well-timed given the bailout fears in the economy, the increasing pressures on corporate budgets, and the groundswell of customer frustration in some camps.

As with all SaaS-based offerings, customers need to scrutinize service-level agreements (SLAs), ensure financial penalties are in place for measurable noncompliance with these SLAs, establish clearly documented e-discovery procedures and pricing up front, and understand what the offboarding process will be should they decide they want a bailout, well, from LiveOffice.

David Sengupta

One Comment

  1. Pinack
    Posted October 1, 2009 at 1:36 AM | Permalink

    Trust LiveOffice with the intellectual property? seeming they are sued for copyright infringement now.

    http://www.rfcexpress.com/lawsuit.asp?id=50522

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