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Memories of ALL-in-1: Tony Redmond Recalls

Curator’s Note: Tony Redmond is Author of “ALL-IN-1: A Technical Odyssey” and “ALL-IN-1 V3.0: Managing and Programming” and for many years has been a highly regarded expert on Microsoft Exchange Server.  — David Sengupta My first exposure to enterprise email was in the form of CP/OSS in 1982. CP/OSS stood for the “Charlotte Package of... read more »

Control of Social Networks: What Are the Drivers?

There is growing interest in the control of the use of social networks, especially Facebook, Twitter, and LinkedIn. Vendors are responding with technology solutions. What are the main drivers for this interest? I suggest: Compliance. Financial services is the leading industry. Recent FINRA regulations have specifically identified social networks. Governmental bodies and energy utilities will... read more »

Total Cost of Ownership of Microsoft-Based Unified Communications

This report looks at the total cost of ownership (TCO) of Microsoft-based UC. As the report shows, the TCO of Microsoft UC and telephony benefits from economies of scale. It is much easier for a large organization to justify the technology than a smaller organization. A spreadsheet to help you model your organization’s TCO is also provided.... read more »

Corporate Penetration of Instant Messaging: A Survey of 136 Organizations (2008)

This report describes the results of a survey of 136 organizations, totaling about 1.5 million mailboxes, to determine the extent that organizations have deployed their email vendor’s instant messaging (IM) services. We discuss the penetration of the vendors’ IM services for Microsoft Exchange, IBM Lotus Notes/Domino, and Novell GroupWise, and further break down the data based on organization size. The data is valuable for organizations that want to compare the size and cost of their email support staffs with those of comparably sized organizations, as well as for vendors seeking to assess the penetration of internally supported IM technology.... read more »

Socialtext’s Corporate Wiki

In this brief, we describe Socialtext’s wiki designed for business use and discuss its industry context.... read more »

Instant Messaging: New Developments in Presence and Real Time Information Interchange (2006)

This report looks at new developments in presence and real-time information interchange systems, services, and standards, and identifies the issues that require resolution.... read more »

Instant Messaging: New Developments in Presence, and Real Time Information Interchange

In this webinar, we will discuss new developments in presence and real-time information interchange systems, services, and standards, and a variety of problems that still require resolution.... read more »

Instant Communications Services and Voice/Video Conferencing (2006)

This brief focuses on the instant communications services provided by the latest releases of the IBM Lotus Sametime Server and the Microsoft Office Live Communications Server.... read more »

Who Puts a Lot of Information in Directories? (2005)

Who Puts a Lot of Information in Directories?... read more »

The Benefits of LDAP/X.500 Directories (2005)

The Benefits of LDAP/X.500 Directories... read more »

The Plan for AOL Instant Messaging (2005)

A recent briefing from AOL’s instant messaging (AIM) division indicates that it might finally be getting its act together. Its intent is breathtaking.... read more »

Oracle Content Services: An Alternative to SharePoint Services for Enterprise Content Management

Regulatory compliance and increasing volumes of electronic documents are transforming content management from a niche category into a more mainstream market. Many organizations are considering Microsoft Windows SharePoint Services as a potential solution to the need for enterprise content management (ECM). Another player is Oracle, which has recently introduced its Oracle Content Services 10g as... read more »

Telecoms Directories Need Exceptional Scalability

To support a common subscriber repository, Telecoms operators require an unusual directory that must scale in a way that most directories don’t. For example, a provider with 30 million customers might have a subscriber database with 110GB of data, that handles 70,000 transactions/second with a 40MB/second data thruput, with 10 ms reads and 15 ms... read more »

Good Example of Calendaring Interoperability

I was working with my email the other day, using my favorite email and calendar product, and I received an email invitation to a meeting. When I opened the email, my application "recognized" it as a calendar invite, and gave me the opportunity to accept, decline, delegate or recommend another date.  Sounds simple, right? Except... read more »

Teamspaces Workspace Clients Must be Web Browsers

Early teamspace products often had rich clients. But it’s clear that’s wrong. They must be web browsers. You want to be able to set up teamspaces at will. Often, you’ll want to do this with people that aren’t members of your organization. You won’t be able to make many assumptions about the workstations they’re using.... read more »

Why Directories are a Niche Technology

Directories were once viewed as a potentially general-purpose IT building block. In practice, they have never been used in this way. There are a variety of reasons for this. Directory vendors didn’t make directories either available or easily usable for this purpose. For example, Microsoft’s Active Directory until relatively recently (see Active Directory Application Mode... read more »

A Slow Death For Exchange Public Folders

At Microsoft’s TechEd Conference in Orlando in June 2005, and at TechEd Europe in July, Microsoft declared the beginning of the end for Exchange’s Public Folders. While they will remain a feature of the next version of Exchange called E12…... read more »

Making Directories Face the Outside World (2005)

Directories contain a lot of valuable information, usually to do with people, or security and access controls. Hitherto, the information has mostly been available to people within an organization. Now, the information is beginning to be shared with external parties, to provide for such applications as white and yellow pages lookups, and secure transactions and messaging.... read more »

Document Management: Benefits & Support Issues (2005)

This teleconference is an excellent way to quickly understand how document management can help your organization, and what’s involved in getting it working. ... read more »

Meta-Directory Users

Information systems professionals discussed their use of a meta-directory to integrate different directories. They described their current meta-directory use, the main business problems they intended to solve with their meta-directory and how effective it’s been in solving them, the main implementation issues they’ve faced and their solutions, and how they anticipate meta-directory use evolving over the next few years.... read more »

IS Users Talk About Their Enterprise Directory Deployments

Three people that have been through the trials and tribulations of enterprise directory deployment describe their experiences. Each spoke for ten minutes on their directory applications and the business payoff, and the main implementation issues they faced.... read more »

Shared Folders & Bulletin Boards

This teleconference discusses high value applications, implementation issues, and the likely future evolution of corporate use.... read more »

Hoffman-Laroche’s Enterprise Directory Implementation

Ralph Ehlers described the experiences of major Swiss pharmaceutical firm Hoffman-LaRoche in implementing an enterprise directory.... read more »

Introduction to Presence Models and Standards (2005)

This technical report presents and explains the key interoperability standards for presence information.... read more »

AOL Instant Messaging’s Enterprise Federation Program

This report describes and assesses AOL’s Enterprise Federation program. This is for vendors of enterprise IM solutions, and it will let their customers’ internal IM systems connect with AIM and ICQ.... read more »

Microsoft Communicator (2005)

This report describes Microsoft’s Communicator. This is a Windows client providing IM, audio, video, data collaboration, telephony. Its development codename was Istanbul. The report also makes observations about the industry context of this offering.... read more »

Microsoft Live Communications Server 2005

This report describes Microsoft’s Live Communications Server 2005. This is an instant messaging and presence server, also providing peer-to-peer audio, video, whiteboards, application sharing and data collaboration. The report also makes observations about the industry context of this offering.... read more »

Microsoft Live Meeting 2005

This report describes Microsoft’s Live Meeting 2005. This is a Web conferencing service, formerly known as PlaceWare Conference Center. The report also makes observations about the industry context of this offering.... read more »

IMlogic: Instant Messaging Management, Security, and Compliance

This report describes IMlogic’s software that helps instant messaging systems meet requirements for management, security, and compliance.... read more »

An Assessment Of Windows SharePoint Services (2004)

This report describes the key capabilities of WSS, the experience of Ferris Research using WSS, and ends with recommendations for Microsoft and WSS users.... read more »

Cross-Organizational Calendaring and Scheduling: Tutorial

This brief defines calendaring and scheduling, outlines the history of electronic calendaring within organizations, and discusses key calendaring and scheduling standards. It also assesses support in leading products today, and details current issues and problems with cross-organizational calendaring and scheduling. ... read more »

Cross-Organizational Calendaring and Scheduling: Key Trends

This research brief summarizes and elaborates on the key trends in cross-organizational calendaring over the next five years, as discussed at our February 26 teleconference.... read more »

Shared Workspaces: Future Trends (2003)

This teleconference provides an overview of the key trends in shared workspaces for the next 3-5 years, and features representatives from the leading vendors offering shared workspace products and services, as well as a senior architect from a large multinational customer organization. ... read more »

Integrating Presence into Business Applications: Future Trends (2003)

Instant messaging platforms will become widely used in corporate environments over the next 3-5 years. This teleconference discussed key trends in the integration of presence and availability into corporate computing systems.... read more »

Cross-Organizational Calendaring: Future Trends (2003)

In this teleconference, the current state of the calsch protocols are described, and two vendors outline their support for calsch protocols in current and future products.... read more »