What Will It Cost to Upgrade to E12?

It's hard to tell, because many of the details aren't out yet. However, based on internal discussions, discussions with Microsoft, and discussions with third parties, here's our best sense at the moment.

We think most organizations will find total upgrade costs of $150 to $250 per mailbox.

We expect the main cost components to be:

  • New hardware. Figure $5,000 per server.
  • Software. Pricing hasn't been announced, but we guess client access licenses will be around $70 each, and Exchange Server around $5,000 per server. These costs are similar to today, though will apply to customers without Software Assurance.
  • Labor deploying new desktop software. You won't be forced to touch clients. However, many attractive new features of E12 will likely require client upgrades, such as the unified messaging, enhanced mobile support, and task-oriented Outlook/Office 12 user interface.
  • User time. The new features will require time for users to learn.
  • Technical support labor. The new Exchange System Manager interface will take time to learn. It’s too early to tell the cost and impact of rearchitecting, say from Exchange Routing Groups to Windows Sites; hopefully E12 provides tools.

The overall level of effort, however, is likely to be less than moving from Exchange 5.5 to Exchange 2000/2003, because the move to Active Directory is already accomplished.

... David Ferris and Lee Benjamin, with thanks to Azaleos CTO Keith McCall

One Comment

  1. Posted November 29, 2005 at 2:16 PM | Permalink

    What about the labor cost of migrating to the new hardware?

  2. Posted November 30, 2005 at 8:57 PM | Permalink

    Also, don’t forget about storage hardware costs. While Exchange 12 is supposed to reduce disk I/O usage, most decent sized installations will still want some sort of a NAS solution at the very least, if not a SAN. Those start at around $5k and go into the tens of thousands of dollars.

  3. Posted December 11, 2005 at 6:15 AM | Permalink

    Forgive me for asking, but what am I missing here.

    – Who is migrating ?(size of organisation, number of users,etc.)

    – What are they migrating form ?
    (current email platform, current re-usable hardware, current licensingprogram (are upgrades to be considered)

    – Prices used are high
    (License prices reflected are ERP to say the least. How prices of a to be released product can be used is a miracle to me, but ok current prices are the best indicator)

    User / Administrator learning time
    (The way is is indicated is that endusers and administrators are facing huge innovation in terms of functionality and user interfaces. If we are to an historic operspective with regards to pricing, shouldn’t we do the same for this component ? How hard was it really for administrators to move from Exchnage 2000 to 2003 and how hard was it for end users to move from Outlook2000/XP to outlook 2003 ? )

    Yes and I agree with Ed, lot’s include a SAN in there, afterall using a SAN is unique for MS solutions …

    Look forward to seeing a comprehensive piece of research on this topic including some comparitive figures to other platforms

  4. Posted December 11, 2005 at 7:21 AM | Permalink

    Oops sorry Ed, you comment’s wasn’t about the SAN 😉

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