HP Has Impressive Exchange Services Business

HP has a professional services business that focuses on support for Microsoft Exchange. It's impressive. The group has very high levels of Exchange skills, probably more than any other services firm. It offers soup-to-nuts support, mainly:

  • Planning and implementing migrations to Exchange
  • Running Exchange systems -- usually on customer premises, sometimes on HP premises
  • Planning and assisting with major upgrades

The Exchange work is part of HP's more general systems integration services.

Like many large organizations, HP doesn't like to talk about the size of the business. Tentatively, we estimate it at perhaps $100 million to $200 million a year in Exchange professional services. Take those numbers with caution, we could be significantly out.

In addition, there are hardware revenues from servers and storage. HP says it's involved in some level of planning and support for 14.5 million Exchange seats, and provides full outsourced operational support for over 1 million Exchange seats.

HP staff work directly for large organizations. For smaller customers, HP teams with business partners. The main competitors are big systems integrators, such as IBM Global Services and EDS. However, compared with those integrators, HP has far more knowledge about Exchange.

... David Ferris

One Comment

  1. Posted February 3, 2006 at 7:14 AM | Permalink

    That Exchange experience has been around for a while, and came out of the old DEC services dvision.

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