Nondelivery Reports Hard to Use

Here's another insight from an "unsophisticated" email user. We think this is interesting feedback for vendors of email clients. It might appear trivial to email cognoscenti like us, but it's an important human factors observation. It's an area where we as an industry can do a better job.

In a panicked phone call, "my" user told me that he'd sent an important email message to three people. But he'd mistyped one of the addresses and got a nondelivery message back. His question to me was:

Did the other two people get my message?

Of course, I told him that, yes, they did. But now that I come to think about it, why should that be obvious to him?

... Richi Jennings

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  1. By Computerworld Blogs on April 24, 2006 at 6:09 AM

    Ding! DMCA round two (and Lady Bracknell reminder)

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