Exchange 2007 Helps Drive Convergence in IT and Telecom Roles

Convergence in the messaging arena is in full swing. Microsoft Exchange Server 2007 will be one of the catalysts along the way. This will have an effect on the traditional IT and telecom fiefdoms.

Email, instant messaging, voicemail, fax, and telephony are on a collision course. With Exchange 2007, Microsoft is trying to make unified communications mainstream through the addition of a new Unified Messaging Server role.

Companies that are used to thinking in terms of "email management" need to expand their horizons to messaging management. Teams responsible for email and telephony will need to work together closely -- in many cases for the first time. Finally, independent software vendors and systems integrators accustomed to providing Exchange solutions will need to rethink their offerings to ensure unified communication is part of their overall messaging management solution.

... David Sengupta with Richi Jennings

One Comment

  1. Posted November 17, 2006 at 8:53 AM | Permalink

    I’d be interested to know your thoughts on the impacts of unified messaging on compliance management issues. Do companies want to allow voice communications and voicemail to be stored in email repositories and therefore make them subject to the same retention and regulatory rules as email? This could dramatically increase storage volumes and costs as well as putting more work on the shoulders of messaging admins. I would suspect that this would this tend to put a drag on the unification of messaging infrastructures. Unified messaging technolgy is not new and not that widely adopted today (compared to email seats)so this sort of management issue has not really surfaced in the past.

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