Microsoft has been putting substantial resources into unified communications. This will presumably make for some substantial competition between Cisco and Microsoft, around the call center. Call centers are found in most large companies — and many small ones — and are vital to customer communications, help desk, client service, and telesales functions. They typically come […]... read more »
Museum Galleries
- Enterprise Vault: The KVS Years, 2000-2004
- Early Days of Corporate Email: Selling the Idea
- Memories of ALL-in-1: Tony Redmond Recalls
- Early Days of Corporate Email: Some Personal Observations
- Enterprise Vault: The Early Days, 1997-2000
- Quick History of ALL-IN-1
- Origin of Emoticons
- Google+ Is Major Competition for Facebook
- Moving to Hosted Exchange: Plan for Hiccups
- Employees Drive Adoption of Instant Messaging, Skype and Unified Communications in the Enterprise
- The Technical Case: Why XMPP Is Better Than SIP/SIMPLE for Instant Messaging
- Using Instant Messaging and Chat Rooms Safely
- SMS makes way for instant messaging
- Debate: XMPP Won’t Bring Universal IM
- Exchange 12 Will Be 64-Bit Only (2005)
- Email Security Appliances Are Popular … for Now (2005)
- Mobile Phone Viruses a Theoretical Threat, but People Are Cynical (2005)
- Jury Still Out on CAN-SPAM: Case for the Defense (2005)
- Jury Still Out on CAN-SPAM: Case for the Prosecution (2005)
- Virtual Directories and Metadirectories Will Coexist (2005)
- Notes on Exhibitors at Exchange Connections Conference (2005)
- The Most Important Value Adds in a Directory (2005)
- Who Puts a Lot of Information in Directories? (2005)
- The Benefits of LDAP/X.500 Directories (2005)
- H.323 Development Dying/Dead (2005)
- For Instant Messaging and Presence Services Federation and Standards are Complementary (2005)
- The Notes Roadmap – IBM’s strategy is crystal clear (2005)
- Instant Messaging to Usurp SMS on Mobile Phones (2005)
- Microsoft’s Hosted Exchange Should Do Well (2005)
- How Long is the Virus Window of Vulnerability? (2005)
- What will become of our digital legacies? (2004)
- MOOL: What it is and what it isn’t (2004)
- Unforeseen consequences of fighting spam (2004)
- Who’s buying anti-spam? (2004)
- SMS Spam–A Sample (2004)
- Malware by IM An Emerging Threat (2004)
- Mobile messaging important enough for MS to “sleep with the enemy”
- Does ICQ mail suggest IM and Email coming together? (2004)