The Benefits of Real-Time Collaboration

At its launch of OCS R2 on February 3, Microsoft spent much time describing the benefits of Office Communications Server. OCS provides instant messaging, presence, interactive voice (1-1 and conferencing), Web conferencing, and desktop sharing.

One is accustomed to sales exaggeration at such times. But in this case, the benefits presented are accurately described, and tangible. They apply to Microsoft OCS, and equally apply to competitive collaborative offerings such as those from Lotus. Many of them are of particular interest due to the current financial downturn:

  • Users save time; they're not arranging or dialing in to conference calls.
  • Easier to find people.
  • Reduced travel costs.
  • Reduced business cycle times.
  • Helps people work more effectively at home or out of the office.
  • Makes organizations respond better to unexpected disruptions, such as when heavy snow or roadwork may make it hard for people to participate in a meeting.
  • Better real-time issue resolution.
  • Reduced telephony costs, because you don't have to support PBXs and specialized voicemail systems.
  • Savings in hosted audioconferencing costs.

Many of these benefits translate to quantifiable, substantial cost savings. Microsoft is in the process of producing tools that help customers justify their investment in OCS.

... David Ferris

One Comment

  1. Posted February 20, 2009 at 6:44 AM | Permalink

    They can download all this material from IBM’s website since they are not specific to OCS, but work the same way with Sametime (or CISCO’s Jabber).

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